The Tech Support Executive will be responsible for handling client interactions, troubleshooting email and hosting issues, tracking service renewals, following up on payments, and providing telephonic support to ensure strong and lasting client relationships.
- Respond to customer queries via phone, email, or chat in a timely and professional manner.
- Diagnose and troubleshoot Email and Web Hosting issues.
- Help in installation of Email for client via Phone, Email or AnyDesk.
- Follow up with customers to ensure issues are resolved..
- Invoice Generation: Prepare and issue accurate invoices to clients on a regular basis.
- Renewal Reminders: Monitor client contract timelines and proactively send reminders for upcoming renewals.
- Payment Follow-up: Follow up with clients on pending payments and ensure timely collections.
- Client Telephonic Support: Address client queries and concerns over the phone, providing clear, courteous, and solution-focused assistance.
Key Skills & Qualifications:
- Bachelor’s degree in any field.
- Strong communication skills over phone and email.
- Proficiency in Google Drive, Microsoft Word, and Excel.
- Prior experience in a client-facing or service-oriented role is an advantage
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